Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Shipping Policy) refers to GEAR HUB SDN BHD.
- “Goods” refers to the pet supply products and related items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to GEAR HUB SDN BHD, accessible from https://gearhub-sb.com/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
GEAR HUB SDN BHD currently provides shipping services within Malaysia only.
We do not offer international shipping at this time. Orders with shipping addresses outside Malaysia cannot be processed or fulfilled.
We reserve the right to refuse or cancel Orders that cannot be delivered within our supported shipping areas.
Shipping Fee
We are pleased to offer FREE standard shipping on all Orders delivered within Malaysia.
There are no shipping charges regardless of the order value, unless otherwise stated during special promotions or future policy updates.
Customers are not required to pay any additional standard delivery fee during checkout.
Order Processing
Orders are processed after successful payment verification.
Our team will prepare, pack, and arrange shipment as quickly as possible during our normal business hours.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next available business day.
Processing times may occasionally vary depending on product availability, order volume, or unforeseen operational circumstances.
Delivery Time
We aim to deliver all Orders within 7 business days from the date the Order has been successfully processed.
Delivery times provided are estimates only and may vary depending on:
- Customer location
- Courier service schedules
- Public holidays
- Weather conditions
- Unexpected logistical delays
- Peak shopping seasons
While We strive to deliver within the estimated timeframe, GEAR HUB SDN BHD cannot guarantee delivery on an exact date or time.
Delivery Method
All Orders are shipped using our selected courier partners.
The courier service used may vary depending on the delivery destination and operational requirements.
Customers may receive shipment updates or tracking information where available.
No Overnight or Express Delivery
At this time, overnight delivery, same-day delivery, and express shipping services are not available.
All Orders are shipped using our standard delivery service only.
Customers are encouraged to place Orders in advance if the Goods are required by a specific date.
Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure that:
- Recipient’s full name is correct.
- Delivery address is complete.
- Contact number is accurate.
- Postal code is correct.
Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or returned parcels.
If an incorrect shipping address is provided, additional arrangements may be required before the Order can be delivered again.
Failed Delivery Attempts
If a delivery cannot be completed due to:
- Incorrect address
- Recipient unavailable
- Refusal to accept the parcel
- Inability to contact the recipient
the courier may attempt redelivery according to their delivery procedures.
Additional delivery arrangements may be required if the parcel is returned to Us.
Delivery Delays
Although We make every effort to deliver Orders within the estimated timeframe, delays may occur due to circumstances beyond Our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Traffic disruptions
- Courier service interruptions
- Government restrictions
- Public holidays
- High order volumes
GEAR HUB SDN BHD shall not be held responsible for delays caused by third-party courier services or other events beyond Our control.
Order Tracking
Where tracking services are available, customers may receive tracking details after the Order has been dispatched.
Tracking information allows customers to monitor the delivery progress directly through the courier service.
Please allow some time for tracking information to become active after shipment.
Receiving Your Order
Upon receiving Your Order, We recommend that You inspect the package as soon as possible.
Please check that:
- The parcel is not visibly damaged.
- The correct Goods have been received.
- The quantity is accurate.
- The products are in satisfactory condition.
If You discover any issues with Your Order, please contact Us promptly with Your order number and relevant photographs, if applicable.
Damaged or Incorrect Orders
If Your Order arrives damaged, defective, or contains incorrect items, please notify Us as soon as reasonably possible after receiving the parcel.
Our team will review the issue and work with You to determine an appropriate resolution in accordance with Our Return & Refund Policy.
Undeliverable Orders
Orders that are returned to Us due to incorrect shipping information, repeated failed delivery attempts, or other delivery issues may require additional arrangements before they can be resent.
We reserve the right to contact the customer to confirm updated delivery details before arranging another shipment.
International Shipping
At present, GEAR HUB SDN BHD does not provide international shipping services.
We currently accept and deliver Orders within Malaysia only.
Customers located outside Malaysia are welcome to contact Us if they have any questions regarding future international shipping availability.
Changes to This Shipping Policy
GEAR HUB SDN BHD reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our Service.
We encourage customers to review this Shipping Policy periodically to stay informed of any updates.
Contact Us
If You have any questions regarding this Shipping Policy or Your shipment, please contact Us:
GEAR HUB SDN BHD
Website: https://gearhub-sb.com/
Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Address: 30, GERAI MPK, JLN HARPER OFF JLN PASAR, PASAR JAWA, 41400 KLANG, SELANGOR, Malaysia