Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Privacy Policy) refers to GEAR HUB SDN BHD.
- “Goods” refers to the pet supply products and related items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to GEAR HUB SDN BHD, accessible from https://gearhub-sb.com/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Introduction
GEAR HUB SDN BHD values Your privacy and is committed to protecting Your personal information. This Privacy Policy explains how We collect, use, store, disclose, and safeguard Your information when You visit Our website or purchase Goods through Our Service.
By accessing or using Our Service, You acknowledge that You have read and understood this Privacy Policy and agree to the collection and use of Your information in accordance with this Policy.
Information We Collect
We may collect various types of personal information when You interact with Our Service, including but not limited to:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Company Name (where applicable)
Order Information
- Purchased Goods
- Order History
- Payment Status
- Delivery Information
Technical Information
When You visit Our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Date and Time of Access
- Website Usage Information
- Pages Visited
- Referring Website
How We Use Your Information
We collect and use Your information for purposes including but not limited to:
- Processing and fulfilling Orders
- Delivering purchased Goods
- Providing customer support
- Managing Your account
- Responding to inquiries
- Sending order confirmations and shipping updates
- Improving Our website and services
- Detecting fraud or unauthorized activities
- Complying with legal obligations
- Maintaining business records
- Improving customer experience
We will only use Your personal information for legitimate business purposes.
Payment Information
Payments made through Our Service are processed by secure third-party payment providers.
GEAR HUB SDN BHD does not store or retain Your complete credit card, debit card, or banking information.
Payment information is handled in accordance with the security standards of the payment service provider.
Cookies
Our Service may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart information
- Improve website performance
- Analyze website traffic
- Enhance security
You may disable cookies through Your browser settings. However, some features of the Service may not function properly if cookies are disabled.
How We Share Your Information
We do not sell, rent, or trade Your personal information to third parties.
We may share Your information only where necessary with:
- Delivery and courier service providers
- Payment processing providers
- Website hosting providers
- IT service providers
- Government authorities where required by law
- Professional advisers where legally necessary
All third-party service providers are expected to protect Your information appropriately.
Data Security
We take reasonable administrative, technical, and organizational measures to protect Your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
While We strive to maintain appropriate security safeguards, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, We cannot guarantee absolute security of any information transmitted through the Service.
Data Retention
We retain Your personal information only for as long as necessary to:
- Fulfill Orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Maintain accounting and business records
- Enforce Our agreements
When information is no longer required, We will securely delete or anonymize it where reasonably practicable.
Your Rights
Subject to applicable laws, You may have the right to:
- Request access to Your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Request restriction of processing under certain circumstances.
- Object to certain types of data processing.
To exercise any of these rights, please contact Us using the contact details provided below.
Third-Party Websites
Our Service may contain links to third-party websites.
These websites are operated independently and have their own privacy policies.
We are not responsible for the privacy practices, content, or policies of any third-party websites.
We encourage You to review the privacy policies of any external websites You visit.
Children’s Privacy
Our Service is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If We become aware that personal information has been collected from a child without appropriate consent, We will take reasonable steps to remove such information.
International Data Transfers
Our primary operations are based in Malaysia.
If Your information is transferred or processed outside Malaysia through third-party service providers, We will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable laws.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon publication on Our Service unless otherwise stated.
We encourage You to review this Privacy Policy periodically to remain informed about how We protect Your information.
Contact Us
If You have any questions regarding this Privacy Policy or the handling of Your personal information, please contact Us:
GEAR HUB SDN BHD
Website: https://gearhub-sb.com/
Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Address: 30, GERAI MPK, JLN HARPER OFF JLN PASAR, PASAR JAWA, 41400 KLANG, SELANGOR, Malaysia