Definitions
For the purposes of these Terms & Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in these Terms & Conditions) refers to GEAR HUB SDN BHD.
- “Goods” refers to the pet supply products and related items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to GEAR HUB SDN BHD, accessible from https://gearhub-sb.com/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acceptance of Terms
By accessing and using this Service, You acknowledge that You have read, understood, and agree to be bound by these Terms & Conditions. If You do not agree with any part of these Terms, You must discontinue using the Service immediately.
These Terms apply to all visitors, users, customers, and others who access or use the Service.
Eligibility
By placing an Order through our Service, You confirm that You are at least 18 years of age or have obtained the consent of a parent or legal guardian. You also confirm that all information provided during the ordering process is accurate, complete, and up to date.
Products
GEAR HUB SDN BHD specializes in supplying a variety of pet products, including but not limited to pet food, treats, toys, grooming supplies, feeding accessories, hygiene products, collars, leashes, and other everyday pet essentials.
We continuously strive to ensure that all product information, descriptions, specifications, and images displayed on the Service are accurate. However, slight differences in color, packaging, dimensions, or appearance may occur due to manufacturer updates, lighting conditions, screen settings, or product improvements.
We reserve the right to modify, discontinue, or limit the availability of any Goods at any time without prior notice.
Orders
When You place an Order through our Service, You are making an offer to purchase the selected Goods subject to these Terms & Conditions.
After placing an Order, You will receive an order confirmation acknowledging receipt of Your request. This confirmation does not constitute acceptance of Your Order. We reserve the right to accept or reject any Order at our sole discretion.
Orders may be cancelled or rejected due to reasons including but not limited to:
- Product unavailability
- Pricing errors
- Payment authorization failure
- Suspected fraudulent activity
- Incorrect customer information
- Delivery restrictions
If an Order cannot be fulfilled after payment has been received, We will notify You and arrange an appropriate refund where applicable.
Pricing
All prices displayed on the Service are shown in Malaysian Ringgit (MYR) unless otherwise stated.
We reserve the right to update product prices, promotional offers, discounts, or shipping charges without prior notice. Price changes will not affect Orders that have already been confirmed and successfully processed.
Although every effort is made to ensure pricing accuracy, typographical or system errors may occasionally occur. In such cases, We reserve the right to cancel affected Orders and provide a full refund if payment has already been made.
Payments
Payment must be completed before an Order is processed.
We accept the payment methods displayed during checkout. All payment transactions are processed securely through trusted third-party payment providers.
GEAR HUB SDN BHD does not store or have access to Your complete payment card information.
If payment cannot be successfully authorized or verified, Your Order may be delayed or cancelled.
Shipping & Delivery
We aim to process Orders promptly and deliver Goods within the estimated delivery timeframe.
Delivery times are estimates only and may vary depending on location, courier services, weather conditions, public holidays, or unforeseen circumstances beyond our control.
Risk of loss and ownership of Goods passes to You upon successful delivery.
Customers are responsible for providing complete and accurate shipping information. We shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses.
Inspection of Goods
Upon receiving Your Order, You are encouraged to inspect all Goods immediately.
If any item arrives damaged, defective, incorrect, or incomplete, please contact Us as soon as reasonably possible with supporting photographs and order details so We can investigate and provide an appropriate solution.
Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used unless they are defective or supplied incorrectly.
Approved refunds will be processed using the original payment method whenever possible.
User Responsibilities
By using the Service, You agree:
- To provide accurate information.
- Not to misuse the Service.
- Not to engage in unlawful activities.
- Not to interfere with the operation or security of the Service.
- Not to upload harmful software, viruses, or malicious code.
- Not to attempt unauthorized access to any part of the Service.
You are responsible for maintaining the confidentiality of Your account credentials where applicable.
Intellectual Property
All content available on the Service, including but not limited to:
- Logos
- Graphics
- Product images
- Icons
- Website design
- Layout
- Text
- Software
- Trademarks
remain the exclusive property of GEAR HUB SDN BHD or its licensors.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Third-Party Links
Our Service may contain links to third-party websites for Your convenience.
These websites operate independently from GEAR HUB SDN BHD. We are not responsible for the content, policies, products, services, or practices of any third-party website.
Accessing third-party websites is entirely at Your own risk.
Limitation of Liability
To the fullest extent permitted by applicable law, GEAR HUB SDN BHD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:
- Use of the Service
- Purchase or use of Goods
- Delayed deliveries
- Product availability
- Loss of profits
- Business interruption
- Data loss
- Technical failures
Our total liability shall not exceed the amount paid by You for the relevant Order.
Disclaimer
The Service and all Goods are provided on an “as available” and “as is” basis without warranties of any kind, whether express or implied, except as required under applicable law.
While We make every effort to ensure product accuracy and quality, We do not guarantee that the Service will always be uninterrupted, error-free, secure, or free from technical issues.
Indemnification
You agree to indemnify, defend, and hold harmless GEAR HUB SDN BHD, its directors, employees, agents, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your breach of these Terms & Conditions.
- Your misuse of the Service.
- Your violation of any applicable law or third-party rights.
Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how We collect, use, and protect Your personal information.
By using the Service, You consent to such data practices.
Changes to These Terms
We reserve the right to amend, update, or replace these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on the Service.
Your continued use of the Service following any changes constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
Any disputes, claims, or legal proceedings arising from or relating to these Terms & Conditions or the use of the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Contact Us
If You have any questions regarding these Terms & Conditions, please contact Us:
GEAR HUB SDN BHD
Website: https://gearhub-sb.com/
Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Address: 30, GERAI MPK, JLN HARPER OFF JLN PASAR, PASAR JAWA, 41400 KLANG, SELANGOR, Malaysia